Portal de Murcia
www.portaldemurcia.com
The tram Murcia is among the best in Spain.
The Spanish Association for Standardisation and Certification (AENOR) has granted Tranvimur N seal of quality, making the tram in the third Murcia in Spain to get it, sharing it with Valencia and Barcelona.
This type of certification rate the quality of service offered to the client, closely examining issues such as scheduling, frequency, safety, accessibility, environmental impact, customer ...
It should be noted the excellent results obtained in surveys of users who scored on a nine media accessibility, satisfaction with the services offered, customer service and security.
The seal is awarded based on the UNE EN 13816 standard, devised by the European Committee for Standardization.
To obtain this, all points are analyzed by AENOR superr high levels of quality and, if it detects a weakness, it must be solved within a specified period.
Since its launch, the tram has been working to overcome, and now has achieved Aenor greeting in the following aspects:
Customer service: via daily commercial service serving the needs of users, playing well for education in the use of this new means of transport.
The adaptation of the hours and frequency of step with the growing demand.
Currently there are 4200 passengers using the tram every day, compared to 2900 as they did in May last year.
The high degree of reliability of service both in their punctuality and regularity.
Promoting the concept of sustainability through the web and participation of events related to the promotion of sustainable mobility as the Forum or Eurocities' Day without my car. "
The communication system with the user through the web page that offers real-time information exchange, and other incidents.
The creation of a suggestion box in which are collected and administered the opinions of the users.
The educational work carried out, with a visit to the tram over 560 children.
Source: Ayuntamiento de Murcia
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