Portal de Murcia
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Telecare municipal service of the City of Murcia has handled 117,082 calls during this year (an average of 49 per user) and has made 8,166 home visits (43.9 visits per user), with a response time on calls 11 seconds and an average duration of two minutes and 15 seconds.
The councilman of Social Rights, Conchita Ruiz Caballero, participated yesterday in the meeting 'Snack with us', in which residents of the districts of Guadalupe, La Nora, the Arboleja, the Albatalía and La Raya shared their experiences and suggestions with professionals service with daily communicate by phone and sometimes in person.
Ruiz took the opportunity to congratulate the professionals for the work they perform, while our elders encouraged to continue "relying on this service it provides them security and companionship."
Telecare is one of the benefits provided by the City of Murcia, through the Department of Social Rights to situations of dependency.
More than 2,300 users who, at present, receive the attention and care professionals providing Tunstall-Televida.
The service "allows people living alone have the assurance that crisis situations can contact by phone with a specialized center where they serve people," said the head of Social Rights.
Furthermore, this device, said Ruiz Caballero, "improving the quality of life of over 65 and the disabled who live alone or live with others in a similar situation."
This communication is made possible with the push of the button on the Remote Control Unit (RCU) that the users always carry with them as a pendant or bracelet.
This active gesture Telecare terminal, connecting immediately and automatically to the user with the spotlight.
Murcia City Council has provided the teleassistance service since 1999 with the aim of "promoting, guarantee and promote the quality of life of our seniors living in their usual environment," Ruiz Caballero finished.
Source: Ayuntamiento de Murcia
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