Portal de Murcia
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"Citizens will be able to track the status of your file without having to go to City Hall, avoid the queues and agile companies and real response is guaranteed," said Guillen.
The eGovernment platform is embodied in a quality service, close, multichannel and adjusted to actual needs, making life easier for the residents of Murcia and their daily efforts
The City of Murcia has tendered hiring eGovernment Platform, a tool that allows give a more agile and quick service to neighbors, facilitating their daily tasks and reducing the time of processing the files and applications, both private and business.
"The goal is to accelerate the resolution of procedures and the creation of enterprises, reduce waiting times and make life easier for the residents of Murcia, while offering their simple everyday problems answer," said the councilor Modernization of the Administration, Urban Quality and Participation, Jose Guillen.
In this way, they will decrease, automate and eliminate paperwork and checks between administrations, reducing bureaucracy and avoiding the need for citizen unnecessary steps.
Thus, the new service will be close to the citizen, multichannel, quality and tailored to their actual needs, using technology and new communication channels and online processing.
"Citizens may at any track the status of your electronic file without having to go to the City currently the queues decline in public services, and real answer agile and ensure companies, which will be reflected in the generating employment and economic activity of the municipality, "said Jose Guillen.
The platform has gone to tender, by open, for a period of four years and an amount of 502,050 euros, is the medium on which articulates Modernization Strategy and Governance of Information Technology, for which the new Consistory the basis to achieve in the next year a fully modernized administration, progress in the development of an open and transparent council.
In addition, ongoing communication between services, Councils and Administrations "will optimize public resources, save costs and improve the competitiveness of the local administration," he emphasized Modernization responsible, adding that "another advantage will be the reduction of support paper and streamlining documentary and archival systems Hall, facilitating future access to information by citizens. "
Real improvements in the daily operations
Specifically, the new platform will allow a neighbor of Murcia can get from their home steering wheel enumeration request at the Electronic Office.
To do this simply you have to identify with and obtain an electronic certificate electronically signed document, which you can use to other public administration, either by printing or by attaching it to another process.
Also, any citizen who wishes may check the status of their applications and receive notifications telematically.
In addition, the new system results in a number of direct benefits for citizens:
Reduced processing time for different files or applications.
Relaxation of entrepreneurship in Murcia with the Single Electronic Record, encouraging the creation of new jobs.
Procedures can be made by electronic means, the Internet or mobile.
Internet query the status of procedures, avoiding queues face.
Receive notifications telematically.
Intercommunication between services, Councils and Administrations.
This saves costs, improve the competitiveness of the Consistory and streamline processing by citizens.
Simplifying bureaucratic procedures.
Source: Ayuntamiento de Murcia
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