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Improving taxpayer service, efficient management at the lowest possible cost are the three objectives set by the Municipal Tax Agency (AMT) to hire additional services to support the application of taxes and other municipal revenues.

The aim of the AMT is and was at all times achieving integrated management of the municipal tax system governed by the principles of efficiency, sufficiency, flexibility and unity in management.

From the Department of Finance, he directed Isabel Martinez Conesa, is considered to be closer and closer to the taxpayer and save time and paperwork when complying with their tax obligations.

In this sense, and taking into account the latest developments and technological methods of computer and telematic type, the new contract with the company Tribugest Taxes Management SA includes a series of measures and improvements for the relationship with the citizen even better.

Some of the actions that will improve the service are:

- Opening of 3 new customer service offices in the districts.

- Implementation of five mobile offices in municipal offices, that will take the "window" of Finance at the door of taxpayers residing in them.

In recent years it has worked hard to make the Municipal Tax Agency were to become an agency with a leading management, positively valued by citizens and by other institutions;

and it has succeeded.

With the new contract is to move forward, it will continue to eliminate bureaucracy, are to follow administrative procedures, it is to continue deepening payment plans to the letter, plus it will continue to promote the management from -well home phone or by virtually office.

Thus, the new contract will experience improvements to lower costs in the following points:

1. Call telematics public face and telephone.

- Telematics Attention: 24 hours 7 days a week.

- Telephone service (call center and office): Monday to Friday open from 8 to 19:30.

- Face Care Monday through Thursday from 8:30 to 14:30 and evenings from 16 to 18:30 and Friday from 8:30 to 14:30

- Reduced time average taxpayer assistance

- Improved taxpayer data

2. As for eGovernment.

Collaboration and support in the implementation procedures of taxes through the maintenance and development of municipal application that includes automated management processes.

3. Improved management procedures by increasing direct debits, automated procedures, data crossings, establishment of tributary channels with notaries, registrars and managers.

Trade management rights back in duplicate or excess income.

4. More flexible communication and information to taxpayers through SMS messages, communication by email, fax, etc.

Also receive documents via the web portal of the AMT, email, phone call logs, in order to facilitate full compliance with procedures and obligations to the taxpayer.

Personalized management for taxpayers over 15 bills and government.

Source: Ayuntamiento de Murcia