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The Councillor for Culture, Rafael Gomez, met with the author of this work, María del Carmen Soler, and the thesis supervisor, Professor at the University of Murcia Antonio linen, with whom he discussed the possibilities of a study monitoring to determine the improvements that could be implemented on the municipal website.

Far from satisfied with the results of the hilltops, the council wanted to "go beyond, to continue to improve the services we provide to the citizens from the Internet," said.

This is for joint work with the scientific and academic rigor that give skilled in the art, he noted.

The website of the City of Murcia is highly valued by users, as a thesis at the University of Murcia, the author has met with Councilman Rafael Gomez to analyze the results of his research

The website of the City of Murcia is valuable and trusted for more than half of respondents in the doctoral thesis of María del Carmen López Soler, who has analyzed the quality and performance of this website.

To carry out their study, which has obtained excellent cum laude, the author has interviewed more than 200 people, preferably resident in the town of Murcia, with a medium / high level of computer and connect daily to Internet.

Among the sample data, the majority of respondents said that the city offers general quality services through the web, it also provides enough quality information on topics such as culture and tourism.

Up to 70% would visit and / or recommend the page, which state that belongs to a credible and responsible institution.

Also, most asked that it lacked a clear and easy list of services offered, as well as the navigation found it complex or were lost at some point in the same, reaching 40% of those who claim that they found the information expected to find.

The thesis, which was directed by Professor of the University of Murcia Antonio linen, constructs a model for assessing the quality and performance of e-Government (e-government) and its development in web sites.

In conclusion, the study finds that the elements of quality accessibility, security, content and level of public services and their level of interaction with citizens positively affect the performance of the web site e-Government.

Source: Ayuntamiento de Murcia