Portal de Murcia
www.portaldemurcia.com
Today, the annual meeting of the Commission for Suggestions and Complaints city of Murcia with the sole purpose of approving the report which stated that only registered three complaints, claims or suggestions made citizenship has occurred.
The spokesman for IU-Greens in the city of Murcia, Esther Herguedas noted that the existence of so few cases is not so much the result of efficient municipal services that solve any doubt or complaint satisfactorily, as a symptom of the failure This body has too many obstacles to their operation can be considered democratic.
This is due to several causes:
1.
By their nature, it seems that the commission has been made to not be used.
This commission is an instance with no specific regulation that can go after attending municipal services if they have not been satisfactorily resolved, which makes it unnecessary to view as a new process and citizens of persistent complaint prefer to go to the courts.
Two.
The ignorance of its existence.
Not anywhere publicized the existence of this committee.
Neither citizens who claim to a municipal service the possibility of going to this commission if they disagree with it communicates.
Herguedas recalled that in November 2010 the group and filed a motion in the committee to make this an instrument at the service of citizens with concrete proposals to expedite its operation such as setting up mailboxes with complaints and suggestions in every one of the municipal services and in each of the neighborhoods and districts, linking these to the points of municipal information, respond to all suggestions and complaints within a maximum period of one month, developing quality charters of municipal services, in which establish not only duties but also rights of citizens / as or perform specific campaigns to encourage the public to submit suggestions and explain the mechanism for complaints to management.
At today's meeting the mayor of IU-Greens reiterated these requests.
It has also asked that each claim is accompanied by a survey if it was successful and to inform citizens about the procedure to follow if it is intended to claim any further.
It has also asked the Special Committee on Suggestions and Complaints produce an annual report that includes all suggestions and complaints by these and other means to municipal services in the given solution specified and which instance resolved so that the plenary You may have a more global perspective of the functioning of the municipal administration.
Source: IURM
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