Portal de Murcia
www.portaldemurcia.com
Four million passengers in the last year and more than seven million in two years supports the implementation of Murcia tram, public transport system to the city of Murcia has driven a strong commitment to the structuring and integration of the entire system public transport in the city.
This service is ticking with the upcoming launch of the combo bonus for both municipal concessions and the tramway to the Barrio del Carmen.
Twenty-four months of service to citizens and environmental commitment have fostered mobility, bringing many people to downtown and other areas that were far distant.
On the other hand, are 100 direct jobs related to the operation of the service, the more influence the generation of other indirect jobs and deferred in the sphere of influence of the line.
Responding to the commitment to constant improvement, the City has changed this year schedules the service, to ensure shorter waiting often rush hour in the morning and the end of service one hour later on Fridays, Saturdays and eve of public holidays .
This improvement is based on the survey of 340 users, who demanded the implementation of this change.
The increase registered passenger service expansion in 1 hour for the nights of Friday and Saturday has been 30% on Friday and 55% on Saturdays.
Apart from the modern image that brings to town, we highlight the commitment to the environment it acquired the city of Murcia (reducing greenhouse gas emissions by the characteristics of the system itself as vehicles has managed to remove from the city streets because citizens who have left the vehicle for urban travel and have spent the tram).
From the May 28, 2011 Murcia tram has served 7,047,475 passengers, of which 3,009,755 relate to the first year of service (May 2011-May 2012), and 4,037,720 for the second year ( May 2012-May 2013).
From these data it follows that the demand is growing apace, and the proof is that in 2013 there is a growth in demand of 33% over the previous year, or what is the same, in 2013 is recorded around 1 million more visitors than in 2012.
Demand data are positive for the service, but also for users, that with every gesture validation trams contribute to the air of Murcia is becoming more breathable.
The tram has produced savings in CO2 emissions of 4,755 tons or the equivalent of nearly 5 million private cars.
This environmental commitment is also present in the public conscience, in the latest satisfaction survey, punctuated with an average of 9.8 out of 10 for "tram environmental contribution."
In short, the summary of the last 24 months is very positive.
At one level it is obvious environmental contribution and public service offered by the tram.
But, on a second level, include trade and economic reactivation has been observed in areas because the running line 1, as well as indirect jobs this revival has caused.
Thus, there has been a revival of the rental housing market in Avenida Juan de Borbon by Espinardo students and families in this area have found an ideal place to live, close to downtown and the UMU thanks to tram.
Extending the Carmen district, assured success.
Today only 2 kilometers separate Circular Square stop the Carmen district, a minimum distance which, when tram, will have a tremendously positive impact on this neighborhood as emblematic.
This expansion will allow communication to realize north-south of the city, reviving trade and economy of this neighborhood with character, whose streets boom experience in their daily lives over tram to train.
The progress of the Feasibility Study will confirm, without doubt, the benefit it brings to the mobility of all citizens who use cultural and sports facilities in these areas (Conservatory, sports, riverside boardwalk and swimming pools) and would be a magnet for trade and hospitality in this popular area and the whole area of ​​influence of the Gran Vía Carmen tram arrival will give new impetus to the economic and social activation of the Barrio del Carmen, Infante and Barriomar , as it has led to the current line Churra, James and Zaraiche, the strut, Espinardo and Guadeloupe.
Following its commitment to quality, the concessionaire has just implemented a rigorous system of quality management based on the UNE-EN 13816.
This Statement of European origin carries many years being certified referral services such as Metro in Paris, Brussels, Vienna, Istanbul, Madrid Metro, tram Tram Parla and Barcelona, ​​among others.
Its main role is to provide guidance to operators to make commitments in providing quality of service, in order to meet the expectations of their customers.
The measurements of this standard focus on aspects such as time, comfort, information, accessibility, safety, service offered, customer service and environmental impact.
For all these attributes analyzed and respondents, we have obtained a more than positive that allowed certification and implement a continuous improvement system for users.
It has also launched a free APP for smartphones, which allows the user to access the service information in real time from anywhere.
Also noteworthy special services organized for Christmas and Spring Festival, which have been well received by users who this year have decided to leave the car at home to move by tram to enjoy the holidays in your city.
Source: Ayuntamiento de Murcia
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