Portal de Murcia
www.portaldemurcia.com
The Department of Decentralization, Consumption and Markets, which directs Christopher Smith, next year will have a total budget of 12,462,314 euros (including staff also chapter), 2.02% less than in 2012.
From Decentralization service will continue working on complementing the maintenance, conservation and development of small projects to be carried out from the municipal board of neighborhoods and districts.
A work is in addition to the departments of the City of Murcia carrying large projects in neighborhoods and districts of the municipality of Murcia.
Markets service will continue next year with a plan for improvement and maintenance of the areas where markets are developed neighborhoods and districts in order to be in perfect condition these public spaces through which runs the road and where also the activity of the markets.
The business of the service will be the main purpose of the budget of this service.
Regarding Consumer Service, the Department will continue in 2013 with plans to modernize services quality control of products and food plazas, markets and stores in general.
Will also be conducting information campaigns to citizens.
In the OMIC will continue working to continue providing service headquarters and in the districts.
During 2012 to date were presented at the 2996 OMIC claims, broken down as follows:
- Food.
It is unsafe products, sanitary deficiencies, defects labeling and sale outside of the expiration date, mainly.
This section has presented a total of 68 claims.
- Purchase and Sales (Real).
They are problems in acquiring products audiovisual appliances, automobiles, housing, textiles, furniture, telephone sales, internet, television, etc..
In total there have been 493, which represent 16.4% of the claims.
In additions, the bulk of claims.
A total of 2435 claims (Phone: 1013 fixed and mobile, internet banks with 235 and 223).
This is not conforming with commissions and mortgage problems, especially.
There have been numerous consultations moreover on preference shares but only a few have become claims, because the right way is the Bank of Spain and the Courts of Justice, which also showed them the way of Associations Consumers.
Transport has a total of 200, emphasizing air transport (54).
Electricity (177)
Insurance 100.
Combined Insurance is for home, car, Death, injury, illness and the like.
Health (47).
There are problems with doctors and the functioning of private clinics.
Only 2 refer to the Public Health,
Other topics presented by the claims are: Footwear, Leather Goods, Toys, Property Rental, Dry Cleaning, Appliance Repair, Gas, Hotels, Restaurants, Bars, Travel Agencies, teaching academies and many more.
For inquiries, one might note that for each claim are between 4 or 5 inquiries about.
In total there have been a total of 13,000 consultations, in person, by phone and by e-mail.
The promotion of citizen participation and partnership in 2013 remains one of the objectives of the council, as they continue to promote and work with municipal associations and other neighborhood groups to help increase the participation of Murcia.
Source: Ayuntamiento de Murcia
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