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Face and telephone care are those that reflect a greater number of steps

The Governing Board of the City Council this week approved the contract specifications for the registration service and citizen of the City of Murcia.

The new contract will continue to maintain the same services currently available, but with the difference that the cost of the contract will reduce the amount by 20%.

The service has managed 126,304 citizen requests in the various services offered by the office, where attention Square face of the Apostles and call registered the highest number of applications, 47,626 and 65,903 applications respectively.

- E-mail: 7,638 requests

- Telephone 900222900: 2,027 requests

- Chat: 1,237 requests

- Internet: 1,658 requests

- Citizen folder: 126 applications

- E-citizen: 89 applications.

Since 2008, achievements have been obtained, among others, are:

- AENOR Certificate of Service Charter Information Office.

- Launching the Plaza office of the Apostles.

- Service Charter that describes the quality commitments established by the Head of Citizen Information Service.

- Quality surveys semester, all positive, in that it has enabled a very successful press conference.

- Annual audits: by Aenor auditor (this year is 15 and December 16, 2010) and overcome one dated December 2009.

- Expert Group Citizens, held for the 1st time in the region ..

- Translation of the nine English, French, German, Arabic, Russian, Polish, Slovak, Ukrainian and sign language are always present.

- Collaboration with Tax-GTT, with a fixed post and 9:00 am

to 14:30 h.

Care specializes in Tax Information and incorporated into the System Queue Manager.

- Integration with the Regional Single Window System and the General Organization.

- Appointment through the web.

- The installation of a tram service position of Murcia.

- During these years he is conducting an ongoing training plan for employees in matters relating to the Municipal Administration ..

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Source: Ayuntamiento de Murcia