Portal de Murcia
www.portaldemurcia.com
The social canteen was refurbished a year ago to provide a flexible self-service
The City of Murcia and Jesus Forsaken Board conducted a study to determine the degree of satisfaction of beneficiaries located in Murcia room for homeless people and identify improvements that would be implemented to provide better service to users.
This work shows that the degree of satisfaction is high and the Maghreb are those who qualify better service.
The Social Dining Murcia Jesus Forsaken provides a free hot lunch and dinner pedestrians, homeless and other groups in need, recently presented a growing demand.
Serves about 200 people daily turn, and the city of Murcia has 40 seats in concert with the Foundation, Trustees Jesus left the center last year underwent a major refurbishment and suitably equipped to enable agile self-service system.
The degree of user satisfaction and acceptance of the menus was performed using sensory analysis of foods (To facilitate responses have been used cards face icons)
-The users rated the service as a whole a very satisfactory with an average score of 8.62 points.
38% of respondents rate the service with a 10, with North Africans who attributed higher scores.
-The perception of the service is very positive: 50% of respondents feel extremely satisfied with the consideration of issues such as volunteer staff and the cleanliness and hygiene.
Social Services and Health of the City of Murcia and Jesus Forsaken Trust, have been carried out in April and May of service evaluation Social Dining Jesus Forsaken.
The project also involved the Department of Food Technology, Nutrition and Food Science, University of Murcia.
Meals were analyzed five different days.
Given the results of the assessment, has developed a proposal for improvements relating to:
- Overall management of the dining room: specific attention to eating disorders, including chewing easier alternative, promoting hygiene in the hands of users, etc..
- The nutritional composition of the menu: increase the rations of rice and salad, increase caloric intake.
- Acceptance sensory dishes combine the best and worst accept, modify treatments and culinary flavoring, etc..
- Make recommendations to users to supplement these foods properly.
Socio-demographic profile: They have chosen a representative sample of 50 users, 45 men and 5 women, 24 Spanish and 26 foreigners with a mean age of 46 years.
14 users participated nationalities food habit grouped into five categories: Spanish, North African, Latino, Eastern European and African countries, with different likes and dislikes.
More than half staying in the hostel and almost 50% had used this service before.
82% also dine in the dining room and 10% only eat food that offers this dining room.
Nutritional status and health: 40% have any food related illness.
30% of them have oral problems that prevent normal chewing textures.
Almost 21% make any dietary restrictions or conditions related to religious reasons and 18% take 3 or more medications a day that can affect taste perception.
In the sensory evaluation of the regular menu, foods are best evaluated dairy, sweets, fruit and vegetables and fewer eggs and fish.
In consideration of support staff and the cleanliness and hygiene, 50% of respondents feel extremely satisfied.
Nutritional assessment actually consumed menu indicates that the average energy supplied is 813 Kcal, 28.5% of daily needs.
Source: Ayuntamiento de Murcia
Privacy policy
- Legal notice
- Cookies