Portal de Murcia
www.portaldemurcia.com
Councillor for IU in the city of Murcia, Esther Herguedas, has filed a motion to the full next Thursday, November 25, which requested the installation of a mailbox of suggestions and complaints on municipal services and in all districts and hamlets.
Herguedas has indicated that the municipality has a special committee having the competence to meet all applications submitted by residents who have exhausted the proceedings before municipal bodies, but by the "ignorance" of his life receives very few complaints.
"This makes public representatives have a poor perspective on the operation of municipal services, which limits the powers conferred on this committee as a supervisor of the functional activity of local government," she added.
The mayor also has asked the government team to conduct campaigns to encourage use of the mailboxes of claims, prepare letters of municipal service quality and ensure resolution of suggestions from the public within one month from conception .
He has also proposed that the claim form is accompanied by a survey to analyze the degree of user satisfaction on service, and make suggestions commission an annual report specifying the given solution to the problem of what to stay as a citizen and resolved.
Source: IURM
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