Portal de Murcia
www.portaldemurcia.com
The Councilor for Modernization of Administration, Urban Quality and Participation, José Guillén, chaired this morning the meeting of the working group to modernize the municipal website.
The meeting was attended by representatives of municipal political groups, the Computer Service, Everis company, responsible for advising the group and the University of Murcia.
Guillén explained that the goal is "to continue with the City Council's strategy of placing the citizen at the center of municipal action, through the reengineering and evolution of the City Council web portal using the user's experience methodology".
The methodology will consist of identifying what the City Council wants to communicate to its citizens through the portal and consult the citizens and the citizen attention service in order to make a report with the analysis, lines of improvement and suggestions.
To this end, four workshops will be held by groups in which political decision-makers, technicians, citizens and interest groups will define the communication needs through.
The first, under the name 'Mission and Values', seeks to find, in a collaborative way and with dialogue, the vision and common values ​​that we want to communicate to the citizen through the municipal web portal.
The second workshop, called 'People Creation', will identify users to take them into account throughout the design process, aligning the solution with their needs and expectations.
The third working group, called 'Moodboard' aims to generate inspiration using a set of images to focus the idea to be transmitted on the municipal website, seeking to identify the key attributes that the new tool should transmit by placing images on a board.
Finally, the 'User Journey' workshop aims to determine with the citizen service which topics are the most recurrent during the process that the user performs and how they could be solved from the web environment.
In addition, to know the needs of the different users of the web portal, an online citizen survey will be carried out, asking Murcians what services they are looking for and what they find on the web and in the citizen attention telephone number to know the needs and expectations.
As a final result, a report of results will be prepared and presented with the guidelines and suggestions to be adopted by the future City Council website.
Source: Ayuntamiento de Murcia
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