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The Board of Governors has approved the specifications for the tender of the contract, with an amount of 1.9 M €.

The objective of the new contract is to continue the care to the more than 2,400 users who currently benefit from this service, including the monthly growth estimate if demand so requires.

The City Council has begun the countdown to renew the contract of the home teleassistance service.

To this end, the Governing Board has given the green light to the Administrative Terms and Technical Specifications, which is intended to describe the specific obligations, technical conditions and activities that must be assumed and developed by the company that can be awarded the management of this service.

The estimated value of the contract for the entire duration of the contract amounts to € 1,945,053, and its initial validity is expected from June 20 to December 2019 and may be extended until the end of 2021.

Said agreement will mean continuity of care for the more than 2,400 users who currently benefit from this service, including an estimate of monthly growth if demand so requires and at a cost totally free for those served.

At present, more than 2,100 telephone terminals connected to a tele-assistance center are being installed in the homes of Murcia, which provides continuous care 24 hours a day, 365 days a year, reaching a volume of telephone and personalized assistance to beneficiaries that exceeds 115,000 Calls per year.

With the new specifications adopted today, the quality levels achieved so far in the provision of this service are improved, as regards the security and protection devices made available to the users in their homes, which have increased from 150 Devices in 2013 to 1,503 at the current date.

The demand for care through Mobile Unit is also maintained when socio-health emergencies so require.

This incidence has meant a total of 2,456 interventions and the mobilization of 2,634 resources in the last year.

The company that takes care of the service from now on must bet on the innovation and technological adaptation to the service of the users and for an advanced telecare model, proactive and configured according to the profile and needs of each of the people served, Depending on their situation of social vulnerability and functional diversity.

Source: Ayuntamiento de Murcia