Portal de Murcia
www.portaldemurcia.com
With a validity of two and a half years, it will mean an improvement in the provision of the service for the 1,700 users and for the workers.
The provision of material, technical and technological means will improve the care of the beneficiaries and the professionals who provide the service.
The Governing Board today approved the award of the contract for the provision of the Home Help Service to the Temporary Union of Companies formed by CLECE, SA and Salzillo Servicios Integrales SLU
It will be in force from the 1st of June to the 31st of December 2019, for a total price for the entire duration of the contract of € 14,208,333.33.
The tenderer presented the lowest economic offer among all presented, with an hour price of € 12.62, plus VAT.
The management of the service that will be provided in this new stage will start from some methodological principles based on an innovative model of integral attention focused on the person.
In addition, the provision of material, technical and technological means will improve the care of the users and the professionals who provide the service.
Councilor for Social Rights, Conchita Ruiz, explained that with this new contract, the City Council intends to continue guaranteeing "a quality service for users of home help and adequate working conditions for the workers who provide it."
The new company will comply with conditions that include numerous novelties regarding the current contract, incorporated with the intention of improving the service to the beneficiaries.
Among the new features are social clauses, more personal, technological means and quality audits, the creation of a call center to handle calls from users and a demanding sanctioning regime.
Help at home is one of the programs of care provided by the Council of Social Rights with greater acceptance and demand by citizens.
Last year, more than 370,000 service hours were offered.
The contract that will come into force next month includes specific social conditions, both regarding the need for training of workers, and clauses aimed at ensuring gender equality or respect for the rights of workers.
Likewise, the specifications that governed the bidding process provide for the obligation of the contractor to hire people in situations of social exclusion.
Another relevant innovation of the new service will be the need to carry out annual quality audits and the provision of technological means that lead to improvements in quality.
Specifically, the creation of a call center to receive and handle the communications of users, giving daily to the municipal technical team that will monitor the correct response to the demand.
Likewise, the company must also provide the personnel of the relevant media (mobile phone or tablets) that allows a real-time communication to favor the agility in the management and to guarantee the efficiency and the resolution of incidence and / or emergencies that are Produce.
Source: Ayuntamiento de Murcia
Privacy policy
- Legal notice
- Cookies