Portal de Murcia
www.portaldemurcia.com
The City Council is a pioneer in the introduction of innovative services that empower citizens their efforts related to taxes and fees.
The system allows an electronic document stored in audio format Step by telephone, giving full legal validity to the efforts
Taxpayer relations with the city of Murcia have not necessarily done through movements, tails or visits.
In addition to road telematics (www.murcia.es/amt) and mobile offices, Murcia have at their disposal two phones for their efforts and tax consultations (968,355,002 and 902,120,333).
In 2015 they were attended by 70,211 telephone communications and the Municipal Tax Agency made 31,326 outgoing calls to provide information to taxpayers who request it.
In addition to these consultations, the AMT is innovative in achieving 100% phone tax procedures.
Over the phone 968-355002 and 902-120333, the taxpayer can request subdivisions, custom payment plans or domiciliary, among other procedures.
The formula used is a simple system where the AMT citizen requests the authorization for the procedure is entirely recorded.
This system allows you to save the electronic document format audio, providing legal validity of actions required by the taxpayer (high Domiciliary, adherence to the Custom Payment Plan, subdivisions, etc.
During the past year a total of 9,220 transactions were handled in the most demanded categories -fraccionamientos, personalized payment plan and domiciliaciones- by voice recording system, while in the first half of 2016 have been accounted for 7,689 applications by the same system , representing 83% of the total recorded throughout last year.
Source: Ayuntamiento de Murcia
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