Portal de Murcia
www.portaldemurcia.com
Residents of the municipality efforts made over 42,000 telephone and telematic form in the 010 during these eight months, 25% more than last year.
Ballesta: "They have extended schedules, care staff, the number of languages ​​and incorporated technological improvements to give a quick and effective response to each of the nearly half a million of Murcia."
Improvements in the Service of Citizen have been reflected in closer the City to Murcia, and so is found in the results recorded so far this year, denoting an increase of 25% in the consultations to and toll free 010 900 222 900 over the same period of 2015 and nearly a thousand more people attended in person.
The Mayor of Murcia, José Ballesta, accompanied by the Councillor for Administration Modernisation, Urban Quality and Participation, Jose Guillen, today presented data Service Citizen of the City Council, which has addressed and resolved a total of 80,000 applications for Murcia so far this year.
If this posting 2016 were 42,563 requests for telephone service and telematic form-which means an average of about 200 diarias- efforts, last year during the same period were 31,632, ie an increase of more than 10,000 consultations.
In person, they have done so far this 37.011 attentions 2016, representing an increase of 923 consultations over last year, when 36,089 were recorded.
This record follows the recent improvement of the service, with extended hours, number of languages ​​and incorporating improvements in the care provided by both the increase in staff and hours of consultation meetings by citizens.
Global participation tool
One of the developments that have launched in 2016 has been the App TuMurcia, the tool of the City of global participation that gives direct voice to the neighbors.
"Our greatest commitment is to listen to each of the nearly half a million residents of Murcia, serve them and facilitate their involvement involved in improving our town, with its contributions and ideas," said José Ballesta, who added that "we have the service can more make life easier Murcia in their relationship with the city administration and the normal operation of the daily life of our neighborhoods and districts ".
Specifically, more than 42,500 service requests contained in telephone and telematic attention in the first half of this year were distributed as follows:
- Call 010-inquiry: 31,564
- Consultations to chat: 940
- Procedures by phone: 1,323
- Formalities online: 5,398
- Citizen Folder: 48
- Citizen E: 4
- Complaints and suggestions: 1,638
- Night Mail: 252
- Applications app TuMurcia: 706
- Information online: 673
- Other incidents: 17
Frequently procedures
Flyers voter registration, changes of address and proof of tax payments are the most popular procedures, but are also in demand:
- In relation to tax matters: Request bonus of 50% of IBI for public housing;
bonus rate garbage;
tax exemptions or request personalized payment plan.
- In relation to social welfare: Bonotaxi application, financial aid for social needs, home care, basic insertion income or telecare.
- Regarding urban quality: request permits for occupation of public roads, ice cream kiosks or fords
- Regarding trade: subsidies and local entrepreneurs in the center of municipal initiatives
- Regarding sports: reserve space for training and competition facilities
- Regarding statistic: high in the register, address changes and high birth
We must also highlight the team of interpreters 010, which has served both personally and by telephone at this time of year 13 applications in German, 325 in Arabic, 14 in Chinese, 23 in French, 244 in English, 3 in Italy 10 in sign language, 11 in Russian and 193 Ukrainian.
Source: Ayuntamiento de Murcia
Privacy policy
- Legal notice
- Cookies