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Starting tomorrow Murcia may go to make their efforts in this hour service at 8.30 to 17.30.

Another novelty is the extension to eight languages ​​for communication with tourists and the growing foreign community.

Councilman Jose Guillen explained that "the City Council seek closer neighbors and make more accessible the Administration, responding immediately to the needs raised by citizens."

Service Citizen and registration, under the Department of Administration Modernization, Urban Quality and Participation, led by José Guillén, extended times and languages ​​from Monday morning in order to provide a more agile, direct and comfortable to Murcia.

Thus, the office of the Plaza of the Apostles provide service without interruption from Monday to Thursday from 8.30 am to 17.30 pm and Friday from 8.30 to 14.30 hours.

To achieve this extension of time has been increased personnel providing this service thus achieved a double objective: to offer a better service, more accessible and comfortable.

Thus in order to meet quality normally posts Abenarabi, Plaza Europa and eight workers they will be incorporated Apostles so to cover all care needs of Murcia.

In addition, when there are peak periods, such as periods of job offers and calls for market licensing, the template will be strengthened so as not to increase waiting times.

Service employees participate in training courses in order to update their knowledge and adapt to the necessary content to give a good performance, as in matters of legislation, administrative procedure, Techniques Citizen.

Also Portuguese, Italian and Chinese

Another novelty is the extension of the eight languages ​​for communication with foreign citizens so that they can attend in Portuguese, Italian or Chinese in addition to the current ones are English, French, German, Russian, Ukrainian, Arabic, Polish and sign language.

"We want closer the City neighbors, encouraging them to participate and send us their suggestions and ideas, and make more accessible the Administration, responding to the immediate needs raised by citizens form," said Jose Guillen , Councillor for Administration Modernisation, Urban Quality and Participation.

Registration Service and Citizen Service is working to obtain the certificate of international quality having already achieved the Certificate of Quality of Service Charter in accordance with the UNE 93200: 2008, issued by the Company Quality Certification AENOR .

Quality Commitment

The development of the Charter Service Citizen Information Office has allowed provide users with information services that can sue her rights, access lines and quality standards that the service agrees to comply.

Thus, citizens are aware of the implementation of commitments and establishment of relief measures in case of default.

The goal to achieve with the new contract is also obtaining quality certificates internationally implementing the following measures:

- Improving the current technology platform: developing new applications in the new Switchboard to give a better and greater coverage to the citizen call, as the recording system.

- Improved Relations Manager System with citizens, introducing new statistical reports and new procedures of telephone and telematic citizen.

- Maintain a continuous communication campaign to zoom in and optimize the use of Citizen Service promoting knowledge and use of Decentralized Offices in Pedanías and Districts through efficient campaigns;

project and disseminate in society Murcia facilities this Integral Service (One-Stop, Record, Information, Fe of life and state certificates Coexistence, make it known to more specific sectors such as professionals and agencies, notaries, other administrations, youth, elderly, more sensitive groups, etc.)

This service can obtain information on subdivisions or tax refunds, changes of address, proof of census registration, we request for help from social insertion record related to any administration documents, general or specific information about job offers or efforts affairs municipal, complaints or suggestions, etc.

and a high number of procedures and requests related to the City Council.

Source: Ayuntamiento de Murcia