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The campaign 'We listen, we help', launched late last January to strengthen the administration's approach to Murcia, throws its first positive results.

010 consultations in February grew 52% over the same month of 2015.

Thus, 5,698 people requested information telephone and telematic form last month, while in February 2015 were 3,747.

Specifically, service requests contained in telephone and telematic attention in the past month were distributed as follows:

- Call 010: 4,311

- Consultations to chat: 84

- Procedures by phone: 175

- Formalities online: 820

- Citizen Folder: 13

- Mail citizen: 1

- Complaints and suggestions: 163

- Night Mailbox: 66

- Information online: 63

- Incidences Groupbell (forget the password to the folder and e-citizen): 2

Councilman Administration Modernization, Urban Quality and Participation, Jose Guillen, explained that "we have achieved our goal. That murcianos know this service and so make use of it Statistics confirm us that has been a success launch this campaign information. in this way, we maintain our commitment to make life easier Murcia through a more agile and at the same time, more efficient. "

The campaign, which was launched late last January, was held in marquees and bus shelters distributed through the main streets of the city in addition to print ads, posters and brochures that buzonearon by the districts.

Murcia feature Information Service and Citizen Service, under the Department of Administration Modernization, Urban Quality and Participation, which, either through personal attention in the network of 71 offices, either by telephone or electronically, solve countless efforts that they face such as information on subdivisions or tax refunds, changes of address, proof of census registration, requests for help from social insertion record related to any administration documents, general or specific information on job offers or managements of municipal affairs, complaints or suggestions ...

Source: Ayuntamiento de Murcia