Portal de Murcia

www.portaldemurcia.com

• Home
• Business
• Hotels
• Restaurants
• News
• Advertisement

Murcia notice the entry into force of the new contract registration service and citizen of the City of additions and improvements to be incorporated in the coming months.

These include the extension of hours at the offices of information, in which the template will also increase with nine others on the premises of the Apostles and Europe plazas and street Abenarabi.

"We want to bring the City's neighbors, encouraging them to get involved and participate in the construction of our city, which is a project of all," said Jose Guillen, Councillor for Administration Modernisation, Urban Quality and Participation.

The aim is to bridge the gap between citizens and the City Council, meeting their daily needs.

Another change to be introduced soon be expanding the languages ​​in which it serves and manage procedures carried out at City Hall so that every day more people from other countries can be advised in their native language.

Currently, citizen services offered in seven languages ​​(English, Arabic, French, German, Russian, Polish and Ukrainian) and sign language.

Also, the new contract, which may be in force within approximately two months, plans to improve the current technology platform to provide greater coverage in the call.

This will adapt to e-government to be operational this year and renewal Manager System Relations with the Citizen, introducing new statistical reports and new telephone and telematic procedures.

Guillen pointed out that improvements will be developed in the coming months will allow enhancing the 010 service and attention to Murcia.

255,000 citizens appealed last year to this municipal service.

84% opted to-face service in offices, while 12% did so by telephone and the remaining 4% chose via telematics.

In this service you can get information on subdivisions or tax refunds, change of address, proof of census registration, we request for help from social insertion record related to any government documents, general or specific information about job offers or representations of issues municipal, complaints or suggestions, etc.

and a high number of procedures and requests related to the City Council.

Source: Ayuntamiento de Murcia