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| The service will also have a renewed corporate image from this Wednesday, which places the concept of housing at the center of people's lives, transmitting the values ??of a dignified and accessible coexistence | The councilor for the Elderly, Disability and Development Cooperation, Paqui Pérez, has presented the new Housing website, which today opens offering citizens direct communication, through videoconference, and a new corporate image of this municipal service, alive , modern and dynamic; which places the concept of housing at the center of people's lives, humanizing this municipal service and transmitting the values ??of a dignified and accessible coexistence."It has seemed fundamental to us to project this close and human image that inspires the essence of the Housing service itself," said the mayor responsible, who also highlighted how through the new videoconference system, citizens will be able to establish, in a way agile and simple, without the need to download additional software, direct contact with the municipal service, allowing them to interact with the workers to resolve any type of doubt or manage procedures without leaving home ".

 In addition to the direct contact service, through the chat 'meeting room, users can also consult their doubts by email or by prior appointment, if what they want is to receive face-to-face care from the Municipal Housing Office, located on the ground floor of the Abenarabi municipal multi-service building. Rent aids and social housingThe new institutional web portal also offers citizens information of interest on the aid for the payment of rent, social housing and municipal registry of housing applicants, from where the user can make the request, as well as a section for tenants of the 1,005 municipally owned social housing, located in the Infante Juan Manuel and Espinardo neighborhoods; and in 28 districts of the municipality.Pioneering programsAnother area offers detailed information on the programs being promoted by the Housing service on intergenerational coexistence, conciliation, solidarity and union of neighboring communities, among which the 'Almajov' project, the agreement with the Telephone of Hope stand out.

, the project for the rehabilitation and regeneration of the Los Rosales neighborhood, in El Palmar, as well as the program to promote the rental housing stock.Municipal Housing OfficeOn the other hand, the mayor Paqui Pérez has taken stock of the attention service that the Municipal Housing Office has provided since its opening last July, a period during which more than a thousand have been attended in person of users interested mainly in applying for social housing and in the provision of aid for the rental of their habitual residence.In addition, during this time, the Municipal Housing Office has responded by telephone to about 1,400 users on questions related to the processing of rental aid, requirements and presentation models.

This information is also passed on to interested users via email and whatsapp."From the Housing service we are giving the highest priority to the processing of these grants so that before the end of the year all beneficiaries can have the requested subsidy," said the head of the Department.In this sense, the mayor Paqui Pérez has emphasized that housing "is an essential and essential need to be able to lead a dignified life, especially in these moments that we are living, therefore, as an administration closest to the citizens we have the responsibility, to increase efforts to expand the number of social housing, reduce the waiting list and give a decent exit to Murcian families who are experiencing the worst.

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Source: Ayuntamiento de Murcia