Portal de Murcia
www.portaldemurcia.com
| Murcians will be able to go to the headquarters of Plaza Europa, Abenarabi Building and Glorieta de España from Monday to Friday, from 9:00 a.m.
to 2:00 p.m., and until 5:00 p.m.
on alternate afternoons | The three central offices of Citizen Attention, located in Plaza Europa, Abenarabi Building and Glorieta de España, have resumed today, September 1, the service in the afternoon in order to cover daily demands.In this way, the schedule is as follows:-Plaza Europa: Tuesday, Thursday and Friday, from 9 a.m.
to 2 p.m.
Monday and Wednesday, from 9 a.m.
to 5 p.m., uninterruptedly.-Glorieta de España: Monday, Wednesday and Friday, from 9 am to 2 pm; Tuesday and Thursday, from 9:00 a.m.
to 5:00 p.m., uninterruptedly.-Abenarabi Building: Monday, Wednesday and Friday, from 9 am to 2 pm; Tuesday and Thursday, from 9 a.m.
to 5 p.m., uninterruptedly.Murcians can request care at the central offices by appointment until December 17 at this time.The councilor for Urban Agenda and Open Government, Mercedes Bernabé, head of the department, visited the Abenarabi headquarters this morning to check that the facilities continue to provide service with all security guarantees for citizens."In addition to the attention by appointment, the three venues have the regulatory signage to keep the safety distance, disinfectant gels and responsible for organizing the entrances so that there are as few people as possible inside the facility", recalls the mayor.Another measure is the installation of microphones and loudspeakers in the three central offices to facilitate communication between users and officials in face-to-face positions.
Specifically, this equipment has already been installed at Abenarabi's headquarters and this will also be done in the rest of the central offices.16,825 previous appointments during the two summer monthsThe Citizen Attention service, dependent on the Department of Urban Agenda and Open Government, has served 16,825 people by appointment, from July 1 to August 31, of which 6,255 have been requested through 010 or the 968 229549, if they call outside the municipal area, and 10,570 have been made online.Specifically, by offices, of the total of the procedures carried out, 3,274 come from Abenarabi; 3,450 from the La Glorieta headquarters; 3,260 from Plaza Europa; and 6,841 of districts.The prior appointment can be requested through the link https://www.murcia.es/web/portal/cita-previa-servicio-de-atencion-ciudadana or by calling 010 and 968 22 95 49, if calling from outside the municipality of Murcia.In the words of Mercedes Bernabé, "it is a system that allows working in an orderly manner, without queues and without waiting, which also guarantees the safety of citizens in face-to-face positions."Likewise, in addition to face-to-face assistance, Murcians also have other channels to carry out their procedures, such as the Electronic Office (sede.murcia.es), the telephone number 900 222 900 and the telematic channel, through the page www .murcia.es / information.Eight offices open to the publicThe Citizen Attention Service has a total of eight offices open.
Thus, to the three central Abenarabi, Glorieta and Plaza Europa, we must add those of districts and districts, such as Cabezo de Torres, Beniaján, El Palmar, Puente Tocinos and La Paz, from 9 a.m.
to 2 p.m.The person in charge of the service reminds that the rest of the venues will resume their usual activity, taking into account the current situation with respect to Covid-19 and with all the security measures.
Source: Ayuntamiento de Murcia
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