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| The support program for people and groups affected by COVID-19, promoted by Aguas de Murcia, guarantees the supply of drinking water and sewerage service to the most vulnerable | The Mayor of Murcia, José Ballesta, chaired today the General Meeting and the Board of Directors of the Municipal Company Aguas y Saneamiento de Murcia SA, Emuasa, which was held electronically and in which the ratification of the social rate of the water, a 'flat rate' of 5 euros per month, which will continue to benefit more than 4,900 families, some 16,400 people.The program to support people and groups disadvantaged and especially affected by the COVID-19 crisis, thus guarantees the supply of drinking water and sewerage service to the most vulnerable.

For these people, the City Council also maintains the exemption from paying the garbage fee.

In 2020, a reduction compared to the general rate of 850,000 euros is estimated for families benefiting from the flat rate.In addition to these social measures, there are others implemented during the health crisis, such as: the stoppage of efforts that lead to a possible suspension of supply due to non-payment; interest-free debt financing through deferred payments; adaptation to any economic situation that clients may face in order to pay their outstanding invoices in installments; Constant disclosure of other reduced rates to promote your application (pensioners, families at risk of exclusion, rates for homes with more than four members, etc.).COVID-19 impact report and mitigation actionsOn the other hand, the Council has presented the report that includes the impact that the COVID-19 crisis has had on the company in recent months, in addition to the measures put in place to mitigate it.The company has managed to guarantee the continuity of the service it provides to citizens at all times, always protecting the health of its workers, with measures such as: the confinement of the staff of the La Contraparada water treatment plant, the prioritization of critical and urgent work , the identification of sensitive personnel and isolation on a continuous basis, the adaptation of technical and administrative positions to teleworking, the extension of shifts in treatment plants for the preservation of more staff in reserve or the paralysis of non-essential works, among others.

The report also includes the current de-escalation plan that Aguas de Murcia is following in the current New Normal phase.Within Customer Service and due to the closing of the offices as a preventive measure during the state of alarm, the municipal company has developed new capabilities, with a substantial reinforcement of non-contact service channels: greater provision of means for telephone service and in the Virtual Office of the client area of ??the web www.emuasa.es, as well as contacts through the web and via email.

Source: Ayuntamiento de Murcia