Portal de Murcia
www.portaldemurcia.com
| The councilor for Urban Agenda and Open Government, Mercedes Bernabé, visits the Plaza Europa headquarters where, specifically, 814 people have been attended, from 1 to 16 June | The Citizen Attention Service, under the Department of Urban Agenda and Open Government, has carried out a total of 2,607 steps by appointment at the three central offices, One-Stop Office in Glorieta de España, Plaza de Europa and the Municipal Building of Abenarabi.This is the total of citations collected from the Computing Service, through the web, in the period between June 1 and 16.The councilor responsible for this Service, Mercedes Bernabé, has visited the Plaza de Europa headquarters today, where, specifically, 814 people have been attended from June 1 to 16.
Likewise, in Glorieta, where the Single Window Service is located, 901 steps have been taken and in Abenarabi 852."Our goal is to always be close to Murcia and in the most effective way.
So far, the service has functioned correctly, without any notable incident, to which I have to thank the personnel in charge for this and the citizen collaboration, "says Bernabé.In this way, citizens can already carry out in person their registration procedures, registrations, cancellations and changes of address, information on aid for Basic Insertion Income, social emergency aid, economic subsidies, traffic sanctions, housing, rental aid, employment, health and urban planning.Based on the data, it should be noted that the Civil Marriage Service has carried out 40 procedures by appointment.
Likewise, on days 8, 10, 11 and 15 they were very similar in terms of volume of transactions in the three central offices.
1,618 appointments from the phone 010The Citizen Attention Service also made the number 010 available to Murcia to request an appointment.
Thus, of the total appointments, 1,618 have been made from this telephone, between the period from June 3 to 15.
Specifically, 566 belong to Ventanilla Única en Glorieta; 496 to Plaza Europa; and 556 Abenarabi.
It should be remembered that 010 is also available at number 968 22 95 49, if it is called outside the municipality.Access controlThe Citizen Attention Service returned to the on-site positions on June 1 at the three central offices.
Access is only allowed for the applicant by appointment, except for dependent persons who require accompaniment.
It is recalled that the use of a mask is mandatory to access any Office.The three venues have personnel responsible for accesses in charge of organizing the entrances so that only citizens can enter the building by appointment, so that a small number of people are inside the facility.The face-to-face service is offered 24/7, from Monday to Thursday, from 9:00 a.m.
to 6:00 p.m., and on Fridays, from 9:00 a.m.
to 2:00 p.m.Procedures by electronic office and by phoneCitizens can also carry out their procedures by electronic headquarters (sede.murcia.es), by phone 900 222 900 and by going to www.murcia.es/informacion.Coordinated workThe device put in place to guarantee the security of face-to-face posts in all Citizen Attention Offices is being carried out in coordination with the Occupational Health Prevention Services, dependent on the Department of Pedanías y Barrios; and Health, from the Department of Sports and Health, which must supervise all the facilities to verify that they comply with the regulatory measures for their reopening.
It is worth noting the collaboration of the Local Police, dependent on the Department of Citizen Security and Economic Management.In addition, it also highlights the collaboration of the Computing Service, dependent on the Department of Urban Development and Modernization of the Administration, for the installation of the prior appointment for face-to-face attention in all the municipal offices.
Source: Ayuntamiento de Murcia
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