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Users must go to the offices through this procedure, which can be requested through the web and, from Wednesday, it can also be requested on the phone 010 and 968 22 95 49The Citizen Attention Service, dependent on the Department of Urban Agenda and Open Government, has begun today to attend in person at the three central offices of Glorieta de España, Plaza de Europa and the municipal building of Abenarabi, through the appointment system previous.In this way, citizens can already go to these offices to carry out their procedures on registration flyers, registrations, cancellations and changes of address, information on aid for Basic Insertion Income, social emergency aid, economic subsidies, traffic sanctions, housing, health or urban planning. The councilor for Urban Agenda and Open Government, Mercedes Bernabé, responsible for the service, together with the councilor for Pedanías y Barrios, Marco Antonio Fernández, today visited the facilities located in Glorieta de España, where the headquarters of Ventanilla Única is located."We resume face-to-face care with all the security measures and always thinking of offering the best benefits to Murcia.

From the beginning of the state of alarm, we have adapted ourselves at all times to circumstances, reorganizing the personnel, the work shifts and the channels available to be close to the neighbors ”, explains Bernabé.Request for an appointmentUsers must go to the offices through the appointment procedure, which is available at the following link: https://www.murcia.es/web/portal/cita-previa-servicio-de-atencion-ciudadana.Likewise, as of Wednesday, you can also request a prior appointment through the telephone 010 or 968 22 95 49, if you call outside the municipality.It should be noted that only the applicant can attend the face-to-face position, except for dependent persons who require accompaniment.The access control staff will organize the entrances so that only citizens can access the building by appointment, so that a small number of people are inside the facility.The face-to-face service will be offered at uninterrupted hours, from Monday to Thursday, from 9 a.m.

to 6 p.m., and on Fridays, from 9 a.m.

to 2 p.m.Also by electronic office and by phoneThe City Council opens its doors 24 hours a day, from Monday to Sunday.

Citizens can also carry out their procedures by electronic headquarters (sede.murcia.es), by calling 900 222 900 and by going to www.murcia.es/informacion."It must be remembered that at this time all the procedures can be done remotely, without having to travel.

Our goal is to always be close to Murcia and in the most effective way ”, says Mercedes Bernabé.Security measures against the Covid-19The Citizen Attention Service opens its three central offices to the public in person after the conditioning of all its spaces and the measures adopted against the risk of exposure to Covid-19.The posts have protective partitions and the interior routes have been pointed out; entrances, exits and waiting rooms in order to guarantee the interpersonal distance of two meters.Likewise, the space and furniture have been redistributed with the regulatory safety distances in all the offices, as well as in the internal offices.

In addition, other safety measures are added for personnel such as Personal Protective Equipment, hydroalcoholic gels, gloves and masks."The service resumes its activity once it has been verified by the Occupational Risk Prevention technicians that all the appropriate preventive measures have been adopted for face-to-face care," highlights Marco Antonio Fernández.Coordinated workThe device put in place to guarantee the security of face-to-face positions in all Citizen Attention Offices is being carried out in coordination with the Occupational Health Prevention services, dependent on the Department of Pedanías y Barrios; and Health, from the Department of Sports and Health, which must supervise all the facilities to verify that they comply with the regulatory measures for their reopening.In addition, the collaboration of the Computing Service, dependent on the Department of Urban Development and Modernization of the Administration, also stands out for the installation of the prior appointment for face-to-face attention in all the municipal offices.

Source: Ayuntamiento de Murcia