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| The Department of Urban Agenda and Open Government has agreed to extend the number of hours to workers to meet the demand of the bands with the highest number of calls | The Citizen Attention Service, dependent on the Department of Urban Agenda and Open Government, directed by Mercedes Bernabé, is going to reinforce the service of number 010 in order to offer greater coverage to the residents of the municipality.Due to the current situation and after the increase in calls received through this telephone, the consistory has decided to extend the number of hours to the workers who currently carry out this task in order to satisfy its demand.Specifically, 010 will continue to operate during the same hours, from 8:00 a.m.

to 6:00 p.m.

and the bands with the highest volume of calls will be reinforced, from 10:00 a.m.

to 1:00 p.m.

and between 4:00 p.m.

and 6:00 p.m."In this way, what is intended is that there are more agents attending during the busiest period of the day," explains Mercedes Bernabé, adding that "the extension of the number of hours in the contract will be for at least a month."  "010 is a telephone known to the vast majority of Murcia for inquiries regarding municipal life - taxes, job offers, municipal facilities." It is worth noting its fundamental role during the state of alarm, since thousands of citizens make use of this number to solve their procedures or request information ”, highlights the mayor.More than 15,000 calls during the alarm stateSince the declaration of the state of alarm, the City Council established a special device for citizen attention, reinforcing the telematic and telephone lines to meet the demands of the residents of the municipality.Thus, 010 has handled, from March 16 to May 8, a total of 15,188 calls, of which 14,832 belong to service requests and 356 correspond to telephone complaints.Attention on social servicesLikewise, from March 30 to May 8, from this number, 4,115 calls have been answered regarding Social Services, most of which correspond to food aid, donations and people who want to collaborate as volunteers.Toll free 900 222 900 also for social emergencyThe City Council began to attend to issues related to social emergency last week also through the free telephone number 900 222 900 - until now dedicated to telephone procedures - while the free number 010 is permanently managed for the entire municipality.

Source: Ayuntamiento de Murcia / Foto: archivo