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| Beniaján continues to be the town that has used this service the most with a total of 411 requests; followed by Puente Tocinos with 166; and La Alberca with 141 | The Citizen Service Service of the Murcia City Council, dependent on the Department of Urban Agenda and Open Government, led by Mercedes Bernabé, has received a total of 2,661 calls from districts and districts, from March 26 to April 30.The following figures emerge from the total number of petitions: 918 belong to Social Services; 575 a statistic; 381 to tax management; 55 to foreigners; 115 to decentralization; and 617 have been requests for other matters.The districts that have used this service the most during this period are: Beniaján with 411 calls; Bacon Bridge with 166; La Alberca with 141; Cabezo de Torres with 135; Torreagüera with 133 and El Palmar with 108.Likewise, by districts, the neighborhoods of La Paz continue, with 141 calls, and San Basilio, with 83, as the neighborhoods of the city of Murcia that have used the Citizen Attention Service the most."From the first moment we have reorganized our service to respond to our neighbors, in each of our districts and neighborhoods.

We continue to attend to their needs, calls that have been increasing over the days, which means that there are many people who have used our phones to resolve their requests, "explains Mercedes Bernabé.Increase in calls during the last fortnight of AprilThe Citizen Attention Service has experienced a progressive increase in calls from the different districts and neighborhoods of the municipality of Murcia since the implementation of this device.Thus, between March 26 and April 14, a total of 1,097 calls were answered, while between April 15 and 30, there were 1,564 calls.

These data reflect an increase in the second fortnight of 467 more requests, representing a growth of 42.57%.Likewise, social and statistical services remain the areas that received the most calls in both periods, with growth percentages of 29.50% and 20.31%, respectively.It should be noted that the calls received on tax management have increased almost threefold, going from 100 to 281, and those aimed at matters related to decentralization, which rise from 30 to 85.A coordinated deviceThe paramedics have the mobile phone number of the person in charge of the municipal Citizen Attention office, as well as that of the service headquarters for any queries and information until the end of the state of alarm and the opening of the offices.Likewise, the citizen service telephone numbers of districts and districts were also diverted to their mobile phones, in order to meet the information needs of the neighbors or to carry out additional procedures, from Monday to Friday, working hours, from 9:00 to 14:00.

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Source: Ayuntamiento de Murcia