Portal de Murcia
www.portaldemurcia.com
The Citizen Attention Service of the Murcia City Council, dependent on the Department of Urban Agenda and Open Government, led by Mercedes Bernabé, has carried out a total of 8,202 procedures, from March 16 to April 3, through telephone channels and telematics, as well as from the electronic headquarters and ORVE (Virtual Electronic Register).
Since the declaration of the state of alarm by the Government of the Nation, the Murcian consistory has made these two means of communication available to residents to continue attending to any query or procedure.
In this way, of the total obtained during the three weeks that this device is working, 5,140 correspond to non-contact procedures, that is, by telephone and telematic channels, while 3,062 belong to the tasks of electronic headquarters and ORVE
Attending non-contact routes, a total of 3,863 calls have been received through the telephone channel during the three weeks that this device was installed, of which: 3,530 belong to number 010 (3,424 were requests for information and 106 were complaints) and 333 were 900 222 900 for procedures.
Likewise, a total of 1,277 procedures have been carried out electronically during this time, of which: 177 were from the Chat;
880 from the online paperwork service;
15 emails from the address opinaymejora@ayto-murcia.es;
127 requests from the TuMurcia application;
and 78 requests for information online.
In addition, the Citizen Attention staff has received during this week a total of 3,062 briefs, of which: 2,282 come from the electronic headquarters and 780 from the ORVE system (Virtual Electronic Registry).
"We carried out a restructuring of our service from the outset to offer citizens the best care during this period, making all available routes available to them," explains Mercedes Bernabé.
Line 010 to serve the most vulnerable
The City Council decided, from the last Health Committee, to unify on line 010 all public information regarding the most vulnerable population, a measure framed in the Social Contingency Plan to respond to this crisis caused by COVID19 to this group.
Thus, the number of Citizen Attention 010 has received, since March 31, a total of 1,084 calls, of which 81 correspond to requests related to Social Services, such as food aid, donations and volunteering.
Thus, the hours of operation are Monday through Friday, from 9 a.m. to 6 p.m.
On the other hand, to contact this service from outside the municipality of Murcia, those interested should contact the phone 968 229 549.
Regarding the type of requests, people who have used this number have done so to request food assistance, request information on financial aid for being unemployed due to the health crisis, interested in helping by providing fabric for the manufacture of masks or to transport food.
Based on the data, it should be noted that last Wednesday, April 1, was the day that the most calls received the number 010, a total of 343, since the establishment of the state of alarm, as well as since the consistory unified in this way all calls to attend to the most vulnerable groups.
"Our priority now is to help families who have been confined to their homes since the declaration of the state of alarm and are being affected, both economically and in the supply of food," explains the councilor for Social Rights and Family , Pilar Torres.
Social Services consultations, donations and volunteering
Companies that want to make donations of hygiene, food or cleaning products, as well as individuals who want to volunteer, should contact this phone.
Also, people who want to be beneficiaries of the telephone volunteer service during the days of confinement should contact 010, from where they will put them in contact with a volunteer.
In addition, those who, due to the current situation, require aid, reside in Murcia and are not regular users of the City Council's Social Services, must contact this telephone so that aid can be processed, if applicable.
Source: Ayuntamiento de Murcia
Privacy policy
- Legal notice
- Cookies