Portal de Murcia
www.portaldemurcia.com
The website of the University of Murcia incorporates from this Monday the virtual assistant 'Carina' to answer user questions about COVID-19.
This chat bot can be found on the special web page on the coronavirus of the University of Murcia (https://www.um.es/web/universidad/contener/coronavirus) and which is accessed through the web cover of the UMU.
'Carina' is developed by the company 1MillionBot and, through artificial intelligence, provides 24-hour attention by answering user questions.
'Carina' answers all the basic, and many specialized, questions about the coronavirus: contagion, symptoms, prevention and measures derived from the government's alarm.
It already answers 89.73% of the questions (among that remaining 10.27% there are questions that currently have no answer).
The company 1MillionBot has made this virtual assistant available to all public bodies and entities that request it to insert it in their web pages or general information services.
1 MillionBot is the same company that developed the virtual assistant 'Lola', which for almost two years has been informing UMU students and future students about the admission processes through the institution's website.
The University of Murcia was the first university to incorporate this virtual assistance service for users.
'Carina' has been developed by a multidisciplinary group of 1MillionBot experts, led by Dr. Raquel Pomares (biologist) and with specialists in different areas of knowledge (biologists, linguists, sociologists, engineers).
The chat bot extracts your information only from official sources such as the World Health Organization, the Ministry of Health and government regulations, Center For Disease, Control and Prevention and scientific articles.
Additionally, it is enriched with information from previously contrasted press articles.
Since the company launched this virtual assistant, the most frequent topics users ask about are:
What are the symptoms of Coronavirus, (29.7%)
General information about what is Coronavirus (20.7%).
Risk areas (11.7%)
Measures to protect themselves (11.5%)
I have symptoms ... (10.6%)
Infected (7.6%)
Who is affected (6.8%)
There is treatment (6.1%)
What do I do if ... (5.0%)
Animals (4.5%)
As its use increases, 'Carina' learns new features and laws daily, as they are published.
Currently offers:
Basic information such as what is a coronavirus, why is it called that, what is its origin, what are the symptoms, when do symptoms appear, how long do symptoms last, how is it diagnosed, how does it spread, forms of infection, how long does it remain on surfaces, risk of reinfection ...
Information on what to do if you have any symptoms.
Information about which are the risk groups, pregnant women, people with asthma, breastfeeding ...
Information on prevention measures, how I can avoid contagion, masks are necessary, how to wash hands properly, how to disinfect…
Advances related to the development of drugs against the coronavirus, development of a vaccine
Information contained in the Royal Decree (March 14), declaring the state of alarm.
Where can I and cannot go, what can and cannot do, what sites are open or closed.
Updated information on the number of infected, deaths and recovered worldwide.
Updated information on the number of infected and deaths at Autonomous Community level.
Deny main hoaxes and fake news.
Information on emergency telephones in the different Autonomous Communities and in the main Spanish cities.
1MillionBot has made its virtual assistant available to all public bodies and entities that request it to insert it in their web pages or general information services.
It is free and any institution can insert it on its website in just minutes.
Source: Universidad de Murcia
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