Portal de Murcia
www.portaldemurcia.com
The Citizen Attention Service of the Murcia City Council, dependent on the Department of Urban Agenda and Open Government, led by Mercedes Bernabé, has carried out a total of 653 procedures during this Monday and Tuesday through telephone and telematic channels.
These are the two communication channels that the council has made available to the residents of the municipality during the period of isolation to avoid contagion by coronavirus.
Thus, according to the registered data, a total of 516 calls were received through the telephone channel during the two days, of which: 493 belong to number 010 (480 for information and 13 complaints) and 23 were 900 222,900 for procedures.
Likewise, by electronic means, a total of 137 procedures have been carried out, during Monday and Tuesday, of which: 40 were from the Chat;
45 of the online paperwork service;
4 emails from the address opinaymejora@ayto-murcia.es;
42 requests from the TuMurcia application;
and 6 requests for information online.
Among the steps taken, many related to the coronavirus stand out, from street cleaning, the protocol to follow in the event of contagion, outings to remove pets, parks and gardens, and the use of prayer.
In addition, the Citizen Attention staff has received, on this Monday and Tuesday, a total of 586 briefs, of which: 319 come from the electronic office and 267 from the ORVE system (Virtual Electronic Register).
The difference between the number of requests for information made to the telephone number 010 between the last two Tuesdays is noteworthy, being 252, on March 17, and 194, on March 10.
Special Citizen Attention Device
In accordance with Royal Decree 463/2020 of March 14, 2020 of the Ministry of the Presidency that declares the State of Alarm, a special Citizen Service device was established in which it eliminated the face-to-face service, reinforcing instead the telephone lines and telematics.
Thus, citizens can use the following channels: telephone through the numbers 010, 968 22 95 49 (from outside the municipality), 968 35 86 00 (switchboard) and 900 22 29 00 (procedures);
and telematics through the portal www.murcia.es/informacion and the addresses www.sede.murcia.es, administracionelectronica.gob.es and rec.redsara.es to submit applications and procedures.
"It should be remembered to all Murcians that our Citizen Attention service continues to work to help them in everything they need.
To this end, we have carried out a restructuring of our staff, by means of work shifts, in order to continue operating the service and to be closer to our neighbors at this time, â€explains Mercedes Bernabé.
Thus, the offices suspend their face-to-face activity to the public, but will continue their work internally.
The officials will continue with their functions in the General Registry and in the Single Window, where they will continue to manage and confirm the writings that exist and arrive from ORVE (Virtual Electronic Registry), in addition to administration, civil marriages and the activity of the Plaza Europa offices. , Abenarab and Glorieta from Spain.
A commitment to digital administration
The City Council, through the Department of Urban Development and Administration Modernization, which José Guillén directs, opens its doors to the citizen through electronic management, 365 days a year, 24 hours.
Neighbors can carry out their procedures from anywhere through different telematic tools, ranging from email, online information from the consistory portal, chat or the TuMurcia application.
The consistory works on the development of a smart city model framed in the Smart City strategy, within the MiMurcia project.
Source: Ayuntamiento de Murcia
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