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The City Council, through the Department of Urban Agenda and Open Government, led by Mercedes Bernabé, has launched a special Citizen Attention device in order to guarantee service to all residents of the municipality during the period of isolation to avoid the spread of the coronavirus.

In this way, as announced yesterday after the meeting of the Municipal Public Health Committee, the physical attention points of all the municipal offices of districts and districts, as well as the three central offices, will remain closed, thus reinforcing the attention telephone and telematics.

“These are exceptional times when the only priority is the health of citizens.

Once again, we put ourselves at the disposal of our neighbors, joining forces and adapting our services to the current circumstances in order to offer them greater attention during these days ”, highlights Mercedes Bernabé.

Thus, the City Council makes the following channels available to citizens: telephone, from Monday to Friday, from 8:00 a.m. to 6:00 p.m., through the numbers 010, 968 22 95 49 (from outside the municipality), 968 35 86 00 (switchboard) and 900 22 29 00 (procedures);

and telematics through the portal www.murcia.es/informacion and the addresses www.sede.murcia.es, administracionelectronica.gob.es and rec.redsara.es to submit applications and procedures.

Service reorganization

The Citizen Attention Service has met this morning to study the different measures of reorganization of its service, in accordance with Royal Decree 463/2020 of March 14, 2020 of the Ministry of the Presidency that declares the State of Alarm.

In this way, in addition to the aforementioned measures, the service has agreed to restructure its personnel, through work shifts, in order to continue operating for the next two weeks.

Thus, the offices suspend their face-to-face activity to the public, but will continue their work internally.

The officials will continue with their functions in the General Registry and in the Single Window, where they will continue to manage and confirm the writings that exist and arrive from ORVE (Virtual Electronic Registry), in addition to administration, civil marriages and the activity of the Plaza Europa offices. and Abenarabi.

It should be noted that it has been published on the website www.murcia.es/informacion, in News and Notices, the announcement of the closure of all face-to-face offices of this service and the different channels of care available.

Another measure is that the coexistence reports will not be processed, unless they are urgent, for which it will be necessary to communicate it to the Local Police Headquarters.

"I want to thank the tireless work of all the staff of Citizen Care who, once again, values ​​their excellent work in order to provide residents with all the information they need at the moment," added the councilor of Urban Agenda.

Source: Ayuntamiento de Murcia / Foto: archivo Murcia.com