Portal de Murcia
www.portaldemurcia.com
The Municipal Network of Libraries of Murcia is part, through the Rio Segura Library, of the cooperative virtual reference service of Spanish public libraries, 'Ask: libraries respond'.
The Councilor for Urban Agenda and Open Government, Mercedes Bernabé, has visited the Río Segura Library to learn about this service that since 2008 offers information to citizens through the internet.
"This is an example of good practices, cooperative work between public libraries in Spain, guaranteeing the right of access and use of information of all our citizens and putting knowledge available to everyone," said the mayor.
Any citizen, Spanish or foreigner (whenever you make your inquiry in Spanish or in any of the Spanish co-official languages), can ask a general question through the website https://www.pregunte.es, either from the computer or from any mobile device (phone or tablet) and receive a response through two modalities: email and / or chat, without being registered in a public library.
Specifically, the Río Segura Library attends the modality by email, through a tool developed and maintained by the Ministry of Culture and Sports, and by chat, on Mondays from 4.45 pm to 7.00 pm.
According to the type of information that citizens demand through this service, the Rio Segura Library has responded to issues related to travel guides, book reservations, cartographic documents, about the location of publications and inquiries of other books from other communities
The Río Segura and Regional Library answer 70 questions
The service 'Ask: libraries respond' is a project of the Ministry of Culture and Sports in collaboration with the regional and local administrations.
The Subdirectorate General for Library Coordination (SGCB) is responsible for coordinating the service, which has been operational for 19 years.
In Murcia participates the Regional Library / Public Library of the State in Murcia and the Rio Segura Library in their respective shifts and modalities: by email and by chat.
According to 2018 data, these two libraries have answered a total of 70 inquiries.
In response to national figures, this service received 3,668 consultations last year, exceeding 592 registered in the previous year (2017), which is 19.24% more, which shows a progressive growth for the third consecutive year.
According to these data, the queries made through chat (1,880) have surpassed those made through email (1,788), according to a citizen profile that prefers more and more attention at the moment, with immediate obtaining answers .
Most of the consultations are carried out by Spanish citizens in Spanish (96.53% of the cases);
in a wide range of ages that voluntarily communicate some of the users of the service by email;
made from Madrid (in 41.34% of cases), followed by Valladolid, Barcelona, ​​Zaragoza and Murcia.
Source: Ayuntamiento de Murcia
Privacy policy
- Legal notice
- Cookies