Portal de Murcia

www.portaldemurcia.com

• Home
• Business
• Hotels
• Restaurants
• News
• Advertisement

The Councilor for Social and Family Rights, Pilar Torres, has visited this 70-year-old neighbor of Monteagudo José Montoya, a 70-year-old user of the Telecare Service since November 2017 in order to know first-hand the benefits of the service in people taken care of and what security and protection measures are developed.

"This user receives, in addition, since last year, the municipal municipal Home Care and Home Food Service so he is simultaneously the beneficiary of three of the care and care services in the family and community environment that the City Council de Murcia lends to improve the quality of life of the people served. Our goal is that they can remain with the maximum guarantees of security and protection in their usual environment of coexistence, "said Torres.

The councilor has also visited this morning the Center of Attention in Murcia of Tunstall Televida, company awarded the provision of the municipal telecare service in the City of Murcia, where she has been able to meet the professionals who provide the service in said company in the different departments and that work in coordination with the administration to guarantee the permanent communication and protection offered to the people served: telemarketers, emergency care technicians, area coordinators, etc ...

It has also been able to verify the strict security device for the custody of the keys of the users' addresses, the personalized and constant treatment through the telephone line to the people served and the general organization of a service in continuous dynamism.

The Telecare Service is a social protection service and immediate attention in situations of personal emergency, provided by specifically qualified and prepared professionals, with a marked socio-sanitary character, which allows the user to be connected to the care center and receive an adequate response to your needs before just pressing a button, thus being protected 24 hours a day, 365 days a year.

This service also acts preventively, maintaining continuous contact with the user and addressing the situations of loneliness, isolation and insecurity that may occur.

In addition, at this time of the year the company that provides the municipal service of Telecare has activated the protocol of attention and prevention of risks due to extreme temperatures that reaches all the people served.

What is intended is to provide security to the user and their families, ensuring intervention if necessary;

prevent and detect risk situations, promote active aging and the promotion of personal autonomy and ensure the monitoring and evaluation of people through calls and home visits.

Currently the service serves 2,919 people in the municipality and has 3 Mobile Emergency Units with all the necessary equipment, 2 cars and a quick access vehicle.

Likewise, 1,715 safety devices are already installed in users' homes, of which 1,024 are fire and smoke detection, 323 gas, 237 presence control, 52 mobile telecare, 50 fall detection , 22 carbon monoxide, 6 Remote Control Unit adapters and a "carechat" which is a telecare service adapted to deaf people.

Source: Ayuntamiento de Murcia