Portal de Murcia
www.portaldemurcia.com
The Councilor for Social and Family Rights, Pilar Torres, has visited the Prior Appointment Center of the Social Work Units network.
Thus, during the first semester of the year, a total of 21,045 demands for resources and social benefits were met through the network of Social Work Units of the municipality, made up of 40 belonging to the 3 Municipal Social Services Centers that provide coverage the entire municipal territory.
This data represents an increase of 11.32% over the same period of the previous year, in which 18,663 lawsuits were met and of 17.60% over the first six months of 2017, in which 17,491 applications were processed.
"This demonstrates that it is improving the attention to Murcia offering a set of aid and professional actions, as well as specific ones to respond to certain situations of social need, in order to offer social services focused on people who promote the personal autonomy and social participation, "said the councilor.
From the Social Work Units, inquiries and requests from the general population and families, attention to childhood and adolescence, support for the autonomy of people for permanence in their usual environment, attention to people in situations of dependency, participation are attended of people with disabilities and promotion of Universal Accessibility, active aging, promotion of gender equality, prevention and attention to situations of gender violence, care for people and families in situations of social vulnerability, care for people at risk or situation of residential social exclusion, and social participation and promotion of volunteering.
Pilar Torres explained that "the average waiting time between the request and the care is 16 calendar days, a fact whose reduction is considered as a priority objective for the coming months".
The Social Services prior appointment service allows you to make an appointment with the professionals by calling 868080300. Since last May there is also the possibility of doing it online through the web https: //citaprevia.serviciossociales.murcia. is/
As more immediate objectives in the improvement of primary care, "the Department considers the progressive reduction of the average waiting time, and the progressive implementation of the figure of the reference professional, which will allow, in the first place, the greater capacity of the professionals for the management of the files that have to process and for the accomplishment of other tasks of intervention and follow-up of cases ", the councilor has pointed out.
"In this way, the processing periods of the different resources and social benefits will be reduced and, secondly, a systematic work process with the family units receiving economic benefits subject to revision, such as basic income, a process that concerns almost 2,000 family units in the municipality with which an individualized project of intervention and more intense monitoring will be established as the families are in a situation of greater precariousness, "explains Pilar Torres.
According to a survey conducted last year, a total of 1,540 users of the previous appointment system rated with a 4.43 out of 5 the ease with which they could access it, stating 79.41% that they found "very simple" and of a 4.53 out of 5 the quality of the care received, valuing it as very positive 78.5% of respondents.
Regarding the quality of care received in the Social Work Units, the assessment was 4.34 out of 5 in terms of professional care received, rating 81.24% as good or very good, being the assessment of the information offered of 4 out of 5, with 71.21% of people who considered it as useful or very useful
Source: Ayuntamiento de Murcia
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