Portal de Murcia
www.portaldemurcia.com
The Municipal Office of Consumer Information handled 2018 2,574 complaints and 8,500 personal consultations.
Most of them (651) were related to mobile telephony due to problems with portability, misleading offers by telephone, penalties for early terminations, with the company having breached the contract, among other issues.
It is followed by fixed telephony (239) for pack offers, inclusion in the bill for calls to unused lines, internet that reaches less speed than the one offered, breach of contract ...
The third place is occupied by claims related to banking entities (177) for loans, personal and mortgage, commissions, floor clauses
Also highlight those of department stores, with 138, for differences between the advertised price and the one marked on the box, refusal of the merchants to return if the item is unpacked, refusal to return the money being publicized otherwise ...
In addition, during this year the claims by Idental and internet sales stand out.
Regarding the Idental theme, during the summer of 2018 more than 300 complaints were raised.
Information was provided on all the steps that those affected should take.
The demands raised on this company occupied the work of attention to the public for more than two months, giving preference to those affected to attend them before any other problem.
Currently in 2019 some affected people are still present from time to time and they are provided with timely information.
It is necessary to point out that Internet sales have increased considerably, in many cases scams occur, because you pay in advance and the product is not delivered, or also create expectations about the product that later turn out to be not real.
During the first months of 2019, 595 claims and 1,900 personal consultations were registered.
Yesterday, the Department of Institutional Relations and Commerce, directed by Maruja Pelegrín, offered information about the OMIC and its services in the Santo Domingo booth on the occasion of Consumer Day.
The Municipal Office of Consumer Information OMIC is a service that the City of Murcia has available to consumers and users of the municipality, in order to formulate their queries, complaints, complaints and complaints about consumption.
The Murcia OMIC has been operating since 1983, located on C / Saavedra Fajardo, on corner of C / Selgas, opposite Plaza de Europa.
The schedule is from Monday to Friday from 9:00 a.m. to 2:00 p.m.
Source: Ayuntamiento de Murcia
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