Portal de Murcia
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This morning the Special Commission of Suggestions and Claims was held in the City of Murcia, with the objective of reporting the reports of the second and third quarter of 2018 of the Suggestions and Claims office.
In the second quarter of 2018, 1,164 requests were collected from the residents of the municipality, with 560 requests through the municipal telephone 010, by TuMurcia 461, ideas in TuMurcia 64, in Electronic Headquarters 27, Opinion and improvement 41, telephone suggestions 9 and classroom mailbox 2.
In the third quarter, a total of 1,295 were collected, with 520 telephone requests through the municipal telephone 010, in TuMurcia 641 notices, via ideas in TuMurcia 68, in Electronic Headquarters 12, in Opinion and Improvement 50, in suggestions telephone 3 and in-person mailbox 1.
The City of Murcia has four communication channels through which citizens can make their requests for complaints, suggestions, notices and ideas.
These channels are in-person mailbox, located in the General Registry Office, telephone service through the municipal information telephone 010, telematic attention through www.murcia.es, the TuMurcia App (which also has a direct chat channel) , the email opinaymejora@ayto-murcia.es and the electronic headquarters of the City Council.
It can also be contacted through other municipal services.
The announcements through the App TuMurcia have increased 39%, with respect to the second quarter, and the telephone suggestions have decreased by 67%.
In this third quarter, the number of requests for health, works in districts and Local Police has decreased, by 24%, 29% and 21% respectively.
"All these advances that we have made and are making are part of our effort to modernize the administration and make the smart city project a reality, we are taking the right steps to ensure that the information that reaches the citizen is transparent, useful and We work to ensure that each citizen can design their own local administration through new technologies and the App TuMurcia is an example of this, the neighbors communicate more with the City Council, in a direct way and using the new tools that we put at your disposal "remarked José Guillén.
In the Electronic Headquarters of the City of Murcia, commissioned during the second quarter of 2018, 27 entries have been registered, the majority being on Local Police and urban cleaning.
All requests processed in this second quarter are in a closed state.
The majority of telephone requests were about health, street cleaning, Local Police (about improper parking) and parks and gardens.
Through the email opinaymejora@ayto-murcia.es, the entries that were registered, mostly, were about streetlights, Local Police and traffic, adding a total of 75 entries of various types.
The type of complaints collected by this channel usually coincide with the type of complaints made by telephone.
Source: Ayuntamiento de Murcia
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