Portal de Murcia
www.portaldemurcia.com
The City of Murcia has a citizen service through four communication channels: face-to-face attention, telephone attention, telematic attention and by email.
The channel through which most Murcia communicate with the City of Murcia is the App TuMurcia, with a total of 598 notices and ideas
The City of Murcia, through the Department of Modernization, Urban Quality and Participation led by José Guillén, has a Citizen Information and Assistance Service in which suggestions and complaints are collected through four communication channels: face-to-face attention, in the Plaza de Europa, telephone attention, through the telephone 010 and telematic attention in www.murcia.es and in the App TuMurcia, in which citizens can register their notices.
Another of the available channels of participation is the email opinaymejora@ayto-murcia.es.
The Suggestions and Claims Office collects the notices that enter through other municipal services.
In total, during the first quarter of 2018, 1121 complaints, suggestions, ideas and notices were collected in this information and citizen service.
Of these, 466 are being processed and 607 have been resolved.
"Citizens can directly transmit complaints, suggestions or ideas through the numerous channels of participation that we put at their disposal." The goal is to listen and put ourselves at the service of all Murcia and in this sense, new technologies facilitate us. I work collecting all this information to study it in a meticulous way and streamline the procedures, resolving incidents as soon as possible "commented José Guillén.
The main telephone complaints, through the 010, during the first quarter of 2018 have been about bees or wasps, sewage, bicycles and municipal libraries, all of them resolved 100%.
The biggest type of complaints or notifications have been made about lighting, specifically lampposts, with a total of 77, of which 91% have been resolved.
It is followed by Aguas de Murcia, with 18 and citizen attention - statistics with 8.
The suggestions that have been opened in this service are 18, locating traffic, celebrations and urban clocks as the main topics.
Regarding telematic notices, through the App TuMurcia, the most demanded topics are street cleaning, street lamps and Local Police.
In total, 526 notices have been registered, of which 289 are in progress.
75 have been the telematic ideas that have been registered in TuMurcia.
Through the Electronic Headquarters of the City of Murcia, launched during the first quarter of 2018, 11 suggestions and complaints have been registered.
The majority have been about Local Police, environment - urban planning and information technology.
The complaints and suggestions collected through the email opinaymejora@ayto-murcia.es have been 34, mostly on Local Police, parks and gardens and traffic.
The most used channels by citizens are the TuMurcia App, with a total of 526 notices and telephone complaints, which total 455.
With respect to the last quarter of 2017, the comparison places an increase in notices through the electronic headquarters and telephone suggestions, increasing by 450% and 13% respectively.
The objective of the Special Commission of Suggestions and Complaints, which has been carried out this morning, is to supervise the activity of the municipal administration of the complaints presented.
Information is also collected to analyze the causes that may lead to the accumulation of complaints or claims and suggestions in relation to the same area of ​​administrative action, in order to determine if they respond to isolated actions, in order to be taken into account at the time. to adopt the corresponding resolutions.
The City of Murcia has new channels of participation
TuMurcia and BlabUp, the Single Municipal Agenda (web page eventosmurcia.es) and the Electronic Headquarters: a 'Open City Council 24h' are part of the MiMurcia smart city project, rated by the Ministry of Industry as the most ambitious of all Spain, in competitive competition with 111 cities in the call of red.es.
The technological system of social participation that has been implemented by the City of Murcia aims to make the day to day of people easier, responding to their needs and demands with efficiency and agility.
Source: Ayuntamiento de Murcia
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