Portal de Murcia

www.portaldemurcia.com

• Home
• Business
• Hotels
• Restaurants
• News
• Advertisement

-The municipal training has been in contact with a platform of affected dental network clinics that have come these days to request information and put a claim in the OMIC of the municipality, to those who said they were to be informed platforms and private associations

- Now Murcia requests a serious protocol and available in the OMIC

- The Directorate General of Trade, Consumption and Administrative Simplification of the Region of Murcia has today provided affected people with a protocol "that asks those affected to carry out procedures that are impossible to obtain, such as claims to the closed company, or that cost money, such as shipments of three burofax (cost almost € 120) "

NOW MURCIA demands that the City Council use the Municipal Office of Consumer Information (OMIC) to offer the necessary guidance to those affected by the closure of iDental, as well as to promote mechanisms of intermediation between those affected and banking and financial entities.

The municipal training has been put in contact with a platform of affected of the dental clinic network that have approached these days to request information and to put a claim in the OMIC of the municipality of Murcia, affected that have been surprised when they have requested information and They have been told to go to private platforms and associations.

For the councilman Miguel Ángel Alzamora "before such a serious case, and in a city like Murcia with so many affected by the closure of iDental, who have contracted debts with financial entities and who are having health problems caused by the closure of the company, the OMIC should already have a written protocol to deliver to those affected and collect the claims that consumers want to make and refer them to the competent bodies, as other municipalities in the country are already doing. "

The mayor Alicia Morales highlights that another of the serious problems faced by those affected by iDental is that "many have been left with the treatment unfinished, with the health problems that may imply." As we have seen in Murcia, there are many patients who are very worried about not being able to access such an expensive treatment, and we believe that all local and regional institutions should make available to those affected all possible resources so that they can exercise their rights with the maximum guarantees. "

Now Murcia requests a serious protocol and available at the OMIC

Today Tuesday, after the complaints of some affected, they have facilitated a protocol of the General Direction of Trade, Consumption and Administrative Simplification of the Region of Murcia.

"This protocol is a nonsense," says Alzamora.

"Ask those affected to carry out

procedures impossible to achieve, such as claims to the closed company, or that cost money, as shipments of three burofax (cost almost € 120) ".

"Today, to claim," adds the mayor, "some affected have been transferred from the OMIC to the General Registry, from there, back to the OMIC, and from there, to the Ministry of Health. they have delivered the same protocol, which, as indicated by those affected, will paralyze it because it is useless ".

On the other hand, from the Department of Institutional Relations and Commerce a press release was issued days ago to inform of some guidelines to be followed by those affected in the municipality by the closure of iDental, but according to Alzamora "it is not enough to announce some of the steps to follow, when you still do not really know what you have to do, you have to make sure what you have to do to address the various problems of those affected. "

In this sense, the councilor of Murcia now recalls that "the City has a specific office to inform and guide consumers, as well as to collect their claims.That office must be prepared to be a reference for the residents of Murcia affected by iDental ", insists.

These days many affected are organizing through existing consumer associations and others are proposing to create platforms. "In the municipality of Murcia there are many affected, many of them families and vulnerable people, low income, and not all they get the information of what they should do ", explains the councilor of Ahora Murcia," not everyone can or want to pay the fees of the associations that have offered to defend their cases, or many others want to defend themselves individually. The OMIC has limited itself to referring them to private entities and associations, to delivering a copy of the complaint where only information has been provided, or as today, to submit a protocol that does not serve to address the problems of those affected. "

For these reasons, Murcia now requests that the OMIC develop a serious protocol and a document with the steps to follow and make it available to the affected consumers;

to prepare a census of those affected and affected in the municipality of Murcia and look for ways to help the census being made by regional institutions;

to study the way in which the city council promotes the intermediation between affected and financial entities even though it does not have the competences-, and that it studies the possibility of gathering some legal support for the actions that will be necessary for the presumed fraud of Idental.

"All this without forgetting," insists Alzamora, "that the City Council prepare the office so that it becomes a reference for those affected by iDental in Murcia and make a campaign to inform about this specific service".

Source: Ahora Murcia