Portal de Murcia
www.portaldemurcia.com
The Mayor, Miguel Ángel Cámara, considered "priority" and task "urgent" that the various administrations to adopt appropriate mechanisms for institutions to become "transparent, agile and effective."
At the opening of the conference called "Reducing administrative burdens to compete," House has defended the need for municipalities to adapt to current needs, which are necessarily to become "allies and partners" of citizens and away from the image of " enemies "that sometimes occurs.
The City of Murcia has progressed along this path and in recent years has been very significant steps to improve the service offered to residents of the municipality.
The transformation is based on three basic lines of action: the renewal of infrastructure, the computerization and integration of new technologies and the introduction of the necessary adjustments to the templates.
Also, much of the process has been carried out following the guidelines of the Master Plan for the Modernisation of all municipal services, whose adaptation has to provide a "more direct attention, without loss of time, no queues, waiting or unnecessary delays "said House.
The effort has been offset by obtaining certification of its Charter Aenor Services Municipal Information Service, achieved this year, and with only 10 Spanish municipalities.
This certification guarantees the quality of service and the municipality of Murcia is a new step towards a model of municipal management quality.
The portal also www.murcia.es has become one of the main resources of proximity to citizens, where not only can get information of all kinds, but also can perform numerous procedures (discharge forms, appointment, taxes, etc).
Other significant changes made to the Local Administration in recent years are:
- Implementation of a queuing system in the Statistical Office which allows the steps (high and low register, changes of address, etc.) By appointment through the Internet or by streamlining procedures.
- Presentation by electronic means to expedite the licensing of works and activities through a collaborative agreement between the City Council, professional associations of Industrial Engineers, Telecommunication Engineers and Architects, in addition to the Promoters Association.
- Access to the General Plan and map information through the web portal of the Planning Department.
- Agreement with the Land Registry General Directorate for cadastral management by the municipality.
- Last week the City Council became the first town in Spain to join the accreditation seal car telematics, which will facilitate procedures for citizens, through collaboration with the Provincial Department of Transport.
Source: Ayuntamiento de Murcia
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