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Citizens can make an appointment for the departments of information, records, documents previously requested, stop and taxes.

Begins running today through the web www.murcia.es / information

In order to improve citizen service that has provided, the council directed by Rafael Gomez put in place from today a new service by appointment to give the citizen of another channel of communication with the local administration.

This new service is part of the Quality Plan carried out by the council and begins running today through the website of the Municipality of Murcia www.murcia.es / information from the following simple form:

1.

IDENTIFICATION: It is perfectly identified and strategically located in various entry points of this page (see documents).

2.

HANDLING: With an interface very easy to handle for the citizen with the following steps: Mandatory fields to enter: (Name, last name, DNI, NIE, passport, address, city, phone, manage to do) and the "No. of compulsive "is optional.

3.

Citizens can make an appointment for the following departments:

- Information

- Registration

- Previously Requested Documents

- Single Window (external service)

- Taxes (external service)

Subsequently, the service can add the tram, as well as parishes and District Offices, weddings, etc..

Regarding schedules, from July 18 will be Monday through Thursday from 9-10 pm and Friday from 12.30 to 13.30 hours

Once all the data fields above an alphanumeric key is obtained which will serve later for the validation of the appointment in the dispenser.

That is why the program invites citizens to the impression that key.

Proceed to seek the appointment in question by National Identity No. and ID.

After locating the program allows modification of the same or if the cancellation.

You may not modify or cancel the day of the appointment.

There is the possibility of retrieving the quote by entering the ID number if not closed the website.

Otherwise, the Office of Plaza Apostles citizens can get help to recover it.

Has been established approximately 15 minutes each.

TOTAL PER DAY APPOINTMENTS

Up to 43 appointments a day distributed as follows:

- Information: 10 citations

- Registration: 10 citations

- Documents requested: 10 citations

- Single Window: 10 citations

- Taxes: 3 appointments

It may make an appointment with a minimum of 12 hours in advance.

Therefore, if an appointment is requested 24 hours Sunday at the first available appointment is in the 2nd slot.

For all departments except for Taxes that will be launched on 18 July, from today July 4 is available by appointment.

You can also get the same up to a maximum of 12 September, so a person who is on vacation may request an appointment today to have it ready around the same.

After that date, will open up new appointments automatically periods can vary the current configuration if need be.

The citizen has to contact the Office of the Plaza apostles to confirm the appointment.

How confirm-

With the identification number of appointment and throughout the System Queue Manager located in the office, the citizen enters the identification number as a keyboard Bank where he obtained the ticket for Appointment (different from the rest of tickets), with will be notified promptly by the caregivers.

If in doubt for validation, there is a counselor who will tell you the steps.

It has a margin of 10 minutes before and 10 minutes after the time slot for which the appointment is requested.

Thus, a citizen who has an appointment in the range of 9 to 10 hours, 8.50 hours be from 10.10 hours to validate the appointment.

With this appointment system can gather statistics about each of the affiliated departments, allowing precise control over waiting times and service times, can be established and actions for improvement for the future.

Source: Ayuntamiento de Murcia