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A new website provides the procedures for citizens by electronic means (09/12/2010)

By the end of the year will include a walk-in service will select the day and time to perform procedures in the office of the Plaza of the Apostles

The Department of Quality and Modernization of the Administration launches a new web.

The main objective of this website is to bring together all the contents of most interest to the citizen as well as the various links for telematics red tape in order to facilitate access to requested information, the easiest way possible.

The City Council, in its eagerness to implement and develop e-Government and a further step on the path of modernization, available to citizens from now own website and specifically the Citizens Advice Service to facilitate access to municipal information from anywhere in the world and at any time thus overcoming the barriers of space and time as an advance to the final implementation of e-Government next year.

This site consists of several parts: Home: News and notices with, Where we are and how we can help, "How to apply pending FAQ's and banners link.

Thus, among the different procedures that can be made online at the new site include the application of the steering wheel Census, Population Registration in the Register, Change of Address Certificate of Convivencia, Direct Debit, Payment Voucher and Certificate Income Taxes and Tax Data Correction Municipal

Also provides information of most interest to the public as opposition and labor contracts, bonus bus, resident card, card disabled, bonus taxes, partnership and civil marriage, application for social housing ...

The new website also includes a direct link to chat with that, from 9 to 14 hours, a citizen can obtain fast and personalized.

Also you can download the generic forms of urbanism and the cemetery to be presented at the City Clerk.

Another paragraph is the one that offers a directory that appears in the address, telephone and office hours of information from both districts as districts.

In addition, the website offers the opportunity to provide feedback on services provided to the Office of Citizen Information and Service Department by email opinaymejora@ayto-murcia.es Telefónica.

Another development that, by the end of the year, is included in this website, the new walk-in service will be launched to avoid queues at the Central Office Plaza Apostles, and can select from home on the day and time for red face at the office of the Plaza of the Apostles.

In this way it aims to offer the public a close management and capable of responding to the needs of both information and management of all other formalities.

Since there are many actions as the opening of the Citizens Advice Bureau in Plaza Apostles, Telephone 010 Municipal Information Folder Citizen, Phone 900222900 Paperwork, chat, the Mailbox 24 hours 365 days a year the Regional Desk, The Business Desk in collaboration with the Chamber of Commerce, the 67 decentralized offices as both Pedanías Districts; The Service Charter fruit of continuous Quality Plan Information Office, the Interpreter Service on 8 languages such as English, Arabic, French, German, Russian, Polish, Ukrainian and Slovak, as well as sign language, the resolution of complaints and suggestions via e opinaymejora@ayto-murcia.es, and other services intended to facilitate administrative management of all citizens: as PIC-Points Cadastral Information Points in various offices as Beniaján, Cabeza de Torres, La Alberca, Bacons Bridge and El Palmar.

Source: Ayuntamiento de Murcia

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UNE-EN ISO 9001:2000 - ER-0131/2006 Región de Murcia
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