Portal de Murcia
www.portaldemurcia.com
The Department of Urban Agenda and Open Government is carrying out different actions to improve the Citizen Service, making it more accessible and closer and promoting, in turn, the total implementation of electronic administration.
One of these initiatives is the publication of a publication that collects all the information of the Network of Municipal Offices at the service of Murcians in districts and districts.
In this way, the different existing channels through which you can carry out negotiations without having to travel with all public administrations, providing information on other municipal services and decentralized facilities, are made known in detail.
Specifically, in this guide you can consult the main data (address, telephone numbers and timetables) of municipal centers, senior centers, women's and health centers, schools, sports centers and churches.
It also informs about areas of tourist interest, weekly market, significant parties and bus lines.
In total 2,000 books have been published that can be obtained in districts, municipal offices, councils and centralized offices.
In addition, since 2017 the renewal of all technological equipment, scanners, sealers, printers, multifunction and web cameras is underway in order to enable the implementation and optimal functioning of 100% of the Registry and Electronic Administration throughout the municipality with equal objective in the provision of Municipal Services.
This will allow each and every one of the citizens of the municipality to have the same facilities and benefits offered by the electronic administration as the presentation and online and immediate submission of any document they present in their office throughout the Spanish public administration.
Last week the last 37 teams needed to complete this renewal process were received, so it is foreseeable that by the end of the year the electronic administration and registration of documents will be fully operational in all the municipal offices.
Another of the improvement actions that is being carried out is the unification of signage, facilities, premises, adaptation to people with disabilities and ease of access in the different dependencies in order to offer a unified, easily recognizable image of all the offices. of being totally accessible spaces.
Since 2016, the City Council has invested in these and other actions to improve the citizen service by a total of 218,700 euros, including IT equipment, furniture, the adaptation of offices and information campaigns.
71 offices at the service of Murcia
This Service is the direct channel of citizenship with the Local Administration, through which it can make any kind of request or query easily and quickly.
The Councilor for Urban Agenda and Open Government, Mercedes Bernabé, explained that "the Citizen Service informs, attends and registers documents throughout the municipality in an integral and coordinated manner, in order to offer the same services in any of the municipal offices both in districts and districts.It is the first image that citizens have of the City of Murcia, its performance, operation, quality of attention, resolution times, efficiency in management ... ".
The Service has a total of 71 municipal offices, of which 59 are in districts, 9 in districts and three plants in Plaza Europa, Abenarabi and Glorieta de Espańa, thus covering 100% of the entire municipal territory.
"In the district and district offices, the same services and information and management possibilities are offered as in the three central offices, so the management and care possibilities are identical in all and of the same quality without discrimination", highlights Bernabé.
In all offices you can submit both the writings addressed to the City of Murcia and the rest of public administrations each office in districts, districts in urban areas and central, being a small town hall at the service of its closest inhabitants.
Among the basic services include the registration of documents for the City of Murcia, the processing of the register of inhabitants, information on the various social service aids, certification of documentation, the issuance of voter registration and the processing of reports of coexistence .
In addition, all offices perform the Single Window service, registering and reporting all procedures of the Autonomous Community and other administrations.
The Citizen Attention Office offers language assistance in deferred mode in English, French, German, Italian, Chinese, Russian, Polish, Ukrainian, Arabic and sign language.
More than 128,000 procedures in 2018
The 59 district offices carried out a total of 116,707 procedures last year, with those of El Palmar, Beniaján and Puente Tocinos being the ones most used by the residents of the districts.
The month in which more formalities were carried out was December, with 12% of the total, followed by October, with 11%.
In the first five months of this 2019, 56,526 actions have been carried out in these decentralized offices.
As for the 9 district offices, in 2018 12,044 files were processed, with the highest number being those of El Carmen, Este-La Paz-Vistabella and San Basilio.
In the first five months of this year, 4,659 transactions have been carried out.
Among the procedures most demanded by Murcia are the letters of payment of fees and taxes, the registration flyers, the reports of coexistence and the faith of life.
Source: Ayuntamiento de Murcia
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